Refund policy
7-Day Return Policy
At SOROO, we want you to be satisfied with your purchase. Our standard return policy applies only to Power Bank products. If you are not completely satisfied with an eligible Power Bank, you may request a return within 7 days of receiving your order, subject to the following terms and conditions.
Eligibility for Returns
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Only Power Banks purchased from SOROO are eligible for a standard return.
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Return requests must be initiated within 7 days from the date of delivery.
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Customers may initiate an eligible return through the self-serve return option available on their order/customer account.
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The Power Bank must be unused, undamaged, and in its original packaging, with all accessories, manuals, and invoices included.
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Products showing signs of use, physical damage, tampering, misuse, or missing components may not be eligible for return.
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Products other than Power Banks are not eligible for standard returns.
Return Shipping Charges
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The customer is responsible for all return shipping/courier charges.
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If SOROO arranges or provides a return pickup, the applicable return courier charges will be borne by the customer and deducted from the refund amount, where applicable.
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If the customer ships the product using their own courier service, the shipping charges paid to the courier are non-refundable.
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SOROO does not provide free return shipping for standard returns.
Self-Serve Returns
Customers can initiate a return for an eligible Power Bank through the self-serve return option available through their customer account/order page.
Self-serve return requests are subject to SOROO's return eligibility requirements, including the 7-day return window and product condition requirements.
Returns requested after the 7-day return period or for products that are not eligible for return will not be accepted.
Refund Process
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Once the returned Power Bank is received and inspected, SOROO will determine whether the return meets the eligibility requirements.
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If the return is approved, the refund will be processed after the inspection.
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The refund amount will be the product value minus any applicable return courier/shipping charges.
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Refunds for prepaid orders will be issued to the original payment method.
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For Cash on Delivery (COD) orders, refunds will be processed to the customer's bank account or UPI ID after verification.
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The time required for the refund to reflect in the customer's account may vary depending on the payment provider or bank.
Non-Returnable Products
The following are not eligible for standard returns:
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All products other than Power Banks.
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Products returned after the 7-day return window.
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Power Banks showing signs of use, misuse, negligence, or improper handling.
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Products that are physically damaged by the customer.
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Products returned without their original packaging, accessories, manuals, or other included components.
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Products that have been tampered with or modified.
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Products that do not meet the return eligibility requirements stated above.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact SOROO within 48 hours of delivery with clear photos or videos showing the issue.
After verification, SOROO may provide a replacement or full refund, including applicable return shipping charges, depending on the nature of the issue and the outcome of the verification.
This 48-hour reporting requirement applies specifically to products that are damaged, defective, or incorrect upon delivery and is separate from the standard 7-day return policy.
Return Approval
All returns are subject to inspection after the product is received by SOROO.
A return request does not automatically guarantee approval. SOROO reserves the right to reject a return if the product does not meet the eligibility requirements stated in this policy.
Products sent back without first submitting a return request through the applicable return process may not be accepted.
Contact Us
For return requests or assistance, please contact our customer support team:
Email: info@soroo.in
For standard returns, please use the self-serve return option available through your customer account/order page. If you have any questions regarding your return eligibility, you can contact us at info@soroo.in.